This is a comprehensive program to ensure you have high quality procedures and top quartile Procedure Program.  We ensure that you comply with OSHA, EPA and ISO requirements.

PROCEDURE PROGRAM ASSESSMENT	25-step review process.  Analyze procedure processes, including development, use and adherence, MOC, usability and training.  Provide best practice and compliance gap analysis and recommendations for process improvements.
PROCEDURE PROGRAM IMPROVEMENT	Define procedure program process improvements based on analysis and best practices.  Includes consistent standards, focus on human factors and streamlining administration.
WORD to SmartProcedure XML CONVERSION	Convert and upgrade Word-based documents to SmartProcedure XML.  Eliminate unnecessary formatting, convert to discrete steps, identify step types and transfer images to document database.
TECHNICAL WRITING UPGRADE	Upgrade selected procedures to ensure consistency and standardized technical wording and structure.
HARDWARE, SOFTWARE INSTALLATION AND BENCHMARKING	Install SmartProcedure software and necessary Microsoft SQL Server and 2008 Enterprise.  Work with IT department to ensure compatibility and optimized performance.  Package includes application, database and test servers.
UPGRADE PROCEDURE WRITERS GUIDE AND TRAINING	Upgrade or provide procedure writers guide as needed.  This manual becomes the standard for defining procedure type and provides guidelines consistent with best practices.  Provide Procedure Writer’s training workshop to train writers on guidelines, human error precursors, human factors and best practices.
IMPLEMENT PROCEDURE MANAGEMENT OF CHANGE WORKFLOWS	Develop standard management of change processes for various defined procedure types .  Include verification step, review and approvals, procedure revision, action item tracking and final approval and updates.
DEVELOP SITE ANALYSIS AND STYLE BEST PRACTICE ELECTRONIC ENFORCEMENT	Incorporate writer’s guide style rule (e.g. emphasizing action verbs) and procedure analysis based on best practices and customer specific requirements.  Used for electronic procedure analysis.
SMARTPROCEDURE CONFIGURATION ENGINEERING AND ADMINISTRATION	Develop and implement procedure administration, including setting up proper organizations, jobs, security, styles, analysis rules, global properties, procedure types and other administrative functions .
DEVELOP SITE-SPECIFIC PRINT TEMPLATES	Develop customer-specific print template based on custom requirements.  Other standard print templates provided.
LINK SMARTPROCEDURE CBT TO LEARNING MANAGEMENT SYSTEM	Develop integration for linking SmartProcedure CBT (interactive procedure training) to customer’s Learning Management System.
HELP-DESK SUPPORT	Includes initial help-desk support during implementation and ongoing software maintenance support.
DEVELOP WORK GUIDANCE MEDIA FOR SELECT HIGH-RISK PROCEDURES	Develop  and link work guidance media (photographs, video and diagrams) for select group of procedures for SmartProcedure CBT (interactive procedure training), job-aids or pre-job briefs (50 procedures, 500 pages)