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Incident Investigation Process

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Report Incident	Capture critical information, including description, incident type, date, location, first steps, etc.
Verify Report	Ensure report has appropriate information and is classified correctly.
Review Report	Incident manager responsible for specific incident type reviews and assigns incident investigation team.
Perform Investigation	Incident team reviews incident, determines root cause, and establishes corrective action items.
Assign Action Items	Action items from incident team are assigned and scheduled. Participants are notified via e-mail of assignments.
Sign-Off Action Items	Assignees electronically sign-off action items.
Close Incidents	Once all critical and non-critical action items are signed off, the incident investigation can be officially closed and archived.