Report Incident | Capture critical information, including description, incident type, date, location, first steps, etc. |
Verify Report | Ensure report has appropriate information and is classified correctly. |
Review Report | Incident manager responsible for specific incident type reviews and assigns incident investigation team. |
Perform Investigation | Incident team reviews incident, determines root cause, and establishes corrective action items. |
Assign Action Items | Action items from incident team are assigned and scheduled. Participants are notified via e-mail of assignments. |
Sign-Off Action Items | Assignees electronically sign-off action items. |
Close Incidents | Once all critical and non-critical action items are signed off, the incident investigation can be officially closed and archived. |
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